Privacy Policy
Effective date: October 2, 2026
Solar Triage LLC ("SolarTriage," "we") does not sell your personal information. This policy explains what we collect through solartriage.com and the SolarTriage app, how we use it, and your choices.
1. Information we collect
| What | Examples | Why |
|---|---|---|
| Account details | Name, email address, password (stored securely, never readable by us) | To create and secure your account and contact you |
| Property details | Site name, ZIP code, property type, system types, installation date | To tailor guidance and track warranty timing |
| Equipment details | Manufacturer, model, serial number, quantity, warranty lengths | To show guidance for your equipment and estimate warranty coverage |
| Contacts you add | Your installer's or service provider's name, phone, and email | To show you who to contact for service |
| Your activity | Symptoms you select, what you type into search, saved cases, notes | To find matching issues, save your history, and improve our content |
| Technical data | Device and browser type, sign-in records, error logs | To keep the Service working and secure |
| Payment details | Handled by our payment provider; we see only limited details such as the last four digits | To manage your subscription |
Contacts you add may include information about other people, such as your installer. Please add only business contact details you are entitled to share.
2. How we use it
We use your information to provide the Service, match problems to guidance, show warranty and support information, send account and service emails, maintain security, and improve our troubleshooting library. For example, we review searches that found no match, and equipment brands users enter that we do not yet cover, to decide what guidance to add next. We review these in ways that do not identify you.
3. Service providers we use
We share information only with companies that help us run the Service, under agreements that limit their use of it:
- Hosting and database: our application platform and its cloud database, which store your account and system information
- Search processing: Voyage AI and OpenAI (through our application platform's AI service), which receive the text of your searches (not your name or account details) to reword them into technical terms and find matching issues.
- Photo reading: OpenAI, through our application platform's AI service, which receives photos you choose to scan (an equipment label, a display, or an app screenshot), without your name or account details, to read the brand, model, serial number, or error code. SolarTriage does not store these photos. Only the details you confirm are saved.
- Email delivery: our email provider, which sends account, invitation, and service emails
- Payments: our payment processor, which handles card details and billing
We may also disclose information if required by law, to protect the safety of any person, or as part of a sale or reorganization of our business, in which case this policy would continue to apply.
4. Cookies and similar technology
We use essential cookies and browser storage to keep you signed in and remember preferences.
5. How long we keep it
We keep your information while your account is active. If you delete a piece of equipment or a property in the app, its linked cases and notes are deleted. If you ask us to delete your account, we will delete or de-identify your information within 30 days, except where we must keep it for legal, tax, or security reasons.
6. Your choices and rights
You can view and edit most of your information in the app at any time. You can ask us to access, correct, delete, or give you a copy of your information by emailing support@solartriage.com. Depending on where you live, state privacy laws (such as California's) may give you additional rights; we will honor verified requests as required by law and will not discriminate against you for making one.
7. Security
We use access controls so that only you can see your properties, equipment, cases, and notes, and we limit administrative access to what is needed to run the Service. No system is perfectly secure, and we cannot guarantee absolute security.
8. Children
The Service is not intended for anyone under 18, and we do not knowingly collect information from children.
9. Changes
We will post updates here and notify you of material changes by email or in the app.
10. Contact
Solar Triage LLC, support@solartriage.com