Terms of Service
Effective date: September 26, 2026
These Terms of Service ("Terms") govern your use of SolarTriage, including the website at solartriage.com and the SolarTriage app (together, the "Service"), provided by Solar Triage LLC, a Georgia limited liability company ("SolarTriage," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What SolarTriage is, and what it is not
SolarTriage provides general information to help owners of solar, battery storage, and EV charging equipment understand possible causes of problems, decide what they can safely check themselves, and decide when to contact a professional, installer, or manufacturer.
SolarTriage is an information service. It is not an electrician, installer, inspector, or manufacturer, and it does not perform, supervise, or certify any work on your equipment. Using the Service does not create a contractor, advisory, or professional relationship between you and SolarTriage.
2. Safety comes first
Solar panels, inverters, batteries, and related wiring carry voltages and stored energy that can cause serious injury, death, fire, or property damage. You must read and accept our Safety Disclaimer before using troubleshooting guidance, and it forms part of these Terms.
Steps in the Service are labeled by risk. Steps marked Licensed-Only must be performed only by a qualified, licensed professional. You agree not to attempt them yourself, and not to open equipment enclosures, remove covers, or touch wiring unless a step expressly and safely allows it. You are solely responsible for deciding whether to perform any step, and for complying with all laws, codes, permits, utility rules, and your equipment's manufacturer instructions.
In an emergency, including any smoke, fire, burning smell, sparking, swelling, or hissing from equipment, leave the area and call 911. Do not rely on the Service in an emergency.
3. Accuracy of information
We work to keep information accurate, and guidance in the Service is reviewed by a licensed electrician before publication. However, equipment, firmware, codes, manufacturer policies, and warranty terms change, and every installation is different. Information may be incomplete, out of date, or not applicable to your system. Warranty and support information, including notices about companies that have gone out of business, is provided for general guidance only and may not reflect the current terms of your specific warranty or contract. Always confirm with your manufacturer, installer, or a licensed professional before acting.
Error code meanings, costs, and warranty lengths shown in the Service are estimates or general references, not quotes, guarantees, or legal interpretations of your contracts.
4. Eligibility and accounts
The Service is offered only to residents and businesses in the United States. You must be at least 18 years old and able to form a binding contract. Access may be by invitation. You are responsible for the accuracy of the information you enter, for keeping your sign-in details secure, and for all activity under your account. Tell us promptly at support@solartriage.com if you believe your account has been accessed without permission.
5. Subscriptions, billing, and cancellation
Some features require a paid subscription. Prices and what each plan includes are shown before you subscribe. Subscriptions renew automatically at the end of each billing period until canceled. Payments are processed by our payment provider, and you authorize recurring charges to your payment method.
You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide refunds or credits for partial billing periods, except where required by law. We may change prices with advance notice before your next renewal.
6. Your content
You keep ownership of the information you add, such as equipment details, cases, and notes. You give us permission to store and process it to provide and improve the Service, as described in our Privacy Policy. Do not upload information you do not have the right to share.
7. Acceptable use
You agree not to misuse the Service, including by: attempting to access other users' data; interfering with or overloading the Service; copying, scraping, or reselling its content; reverse engineering it; using it to provide paid services to others without our written permission; or using it for any unlawful purpose.
8. Our intellectual property
The Service, including its troubleshooting library, text, design, and software, is owned by Solar Triage LLC or its licensors. We grant you a limited, personal, non-transferable license to use the Service for your own equipment while your account is in good standing. Manufacturer names are used only to identify equipment and do not imply endorsement.
9. Third parties
The Service may reference or link to manufacturers, installers, service companies, and other third parties. We do not control them and are not responsible for their products, services, warranties, availability, or conduct. Any dealings you have with them are solely between you and them.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SOLARTRIAGE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL IDENTIFY THE CORRECT CAUSE OF ANY PROBLEM, THAT ANY STEP WILL RESOLVE IT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SOLARTRIAGE AND ITS MEMBERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, EQUIPMENT DAMAGE, LOSS OF WARRANTY COVERAGE, LOST ENERGY PRODUCTION, OR LOST SAVINGS, ARISING FROM YOUR USE OF THE SERVICE OR ANY ACTION YOU TAKE OR DO NOT TAKE BASED ON IT. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR $100 IF GREATER. Some states do not allow certain limitations, so some of these may not apply to you.
12. Indemnification
You agree to defend and indemnify Solar Triage LLC against claims, damages, and costs, including reasonable attorneys' fees, arising from your use of the Service, your violation of these Terms, or any work you perform or have performed on equipment.
13. Suspension and termination
We may suspend or end your access if you violate these Terms or misuse the Service. You may stop using the Service and request account deletion at any time. Sections that by their nature should survive termination will survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Any dispute relating to the Service will be resolved exclusively in the state or federal courts located in Georgia, and you consent to their jurisdiction.
15. Changes
We may update these Terms. If a change is material, we will notify you by email or in the app before it takes effect. Continuing to use the Service after the effective date means you accept the updated Terms.
16. Contact
Solar Triage LLC, support@solartriage.com