Straight answers
Is it safe to work on my own solar system?+
Some things, yes. Most of what fixes a system is checking a display, an app, or a breaker built for owners to use. SolarTriage labels every step and stops you at anything that belongs to a licensed pro. It will never tell you to open equipment or go on your roof.
Will using SolarTriage void my warranty?+
SolarTriage only suggests checks that owners are normally expected to do, and it never has you open equipment. Your warranty terms have the final word, so check them if you're unsure. SolarTriage also tells you when a problem is likely covered, so you call your installer or the manufacturer first.
My installer went out of business. Can SolarTriage still help?+
Yes. It flags installers that have closed, explains what that means for your warranty, and points you to the manufacturer or another qualified pro.
Is this just a chatbot?+
No. Every answer comes from a library of real issues written for specific equipment, checked against manufacturer documentation, and reviewed by a licensed electrician. It doesn't make things up on the fly.
What if my equipment isn't listed?+
Add it as "Other." You'll still get the general guidance that applies to every system, and we use those requests to decide what to cover next.
Do you send someone to fix it?+
Not yet. SolarTriage helps you understand the problem and writes the request for your installer or a local pro. Live remote help from a licensed pro is coming soon.
What happens to my information?+
It's used to give you answers and is never sold. Only you can see your properties, equipment, and notes. Privacy Policy
Can I cancel?+
Anytime, from your account. You keep access through the end of the period you paid for.
Is it available outside the US?+
Not right now. SolarTriage is for systems in the United States.