Four ways to get your system running, cheapest first
Most solar problems don't need a truck roll. SolarTriage starts with what you can understand and check yourself, and only sends you to paid help when you actually need it.
From "something's wrong" to a clear next step
1
Tell us your system.
2
Describe the problem.
Pick a symptom, type what you see in your own words, or enter the error code.
3
Get a ranked answer.
4
Take the right next step.
1
Understand your system
Add your equipment once: inverter, panels, battery, EV charger, install date, and who installed it. SolarTriage explains what each part does, how they work together, and what normal looks like, so an odd reading doesn't turn into a panic.
2
Diagnose it yourself
Describe the problem in your own words, pick a symptom, or type the error code from your display. SolarTriage shows the most likely causes for your specific equipment, ranked by how common they are, with a plain explanation of each. Then it gives you the steps, each one labeled DIY-Safe, DIY-with-Caution, or Licensed-Only, with a clear point to stop.
3
Get live helpComing soon
Stuck on a step or not sure what you're seeing? Book time with a licensed pro who can see everything SolarTriage already knows about your system and your problem, and walk you through it by video or phone. Billed by the hour, only when you use it.
4
Bring in the right pro
When a fix needs a licensed professional, SolarTriage tells you who to call first based on your warranty, gives you a typical cost range so you know what to expect, and writes the service request for you. It includes your equipment, model numbers, the problem, and the likely cause. You paste it into an email or a contact form and send it. You get a faster visit and a fairer quote, because the pro isn't starting from zero.
What a diagnosis looks like
A sample result for "My app hasn't updated since yesterday," shown on a made-up home system.
Monitoring app shows stale or missing data (not necessarily a production loss)
ExampleExample home system: string inverter, 24 panels, installed 2019.
Most likely causes
1. Communication/connectivity dropout (Wi-Fi, cellular bridge, router change) · Common
This affects only visibility into the system, not the system's actual electrical operation.
2. Actual production stoppage that also stopped reporting · Occasional
If the inverter itself has powered down, it cannot report data either — so this looks identical from the app alone.
Steps
- DIY-Safe1. Check the inverter/gateway's local display or LED status directly, if accessible without going on the roof.
- DIY-Safe2. If local status looks normal, treat this as monitoring-only; follow the manufacturer-specific gateway/connectivity record (e.g. ENPH-008, TSLA-003) to restore reporting.
- DIY-Safe3. If local status also shows a fault or no activity, treat this as a real production issue and route to the appropriate fault record.
Made-up numbers for illustration. Not a real member or a real bill.
See what a problem is costing you
SolarTriage compares what your system should make with what it actually makes, so you can see the missing energy and the day it started.
This month's production
Example systemJune 14, 12:04 PM: production stopped
- Expected for your system
- Actual
Inverter code 3x11: arc fault detected
Likely cause: a loose or damaged DC connection stopped one string from producing.
DIY-Safe Photo the code and note when it appeared.
Licensed-Only Checking DC wiring and connectors.
Live helpTalk it through with a Solar Triage specialist by chat, phone, or video.
Your service request email is ready to send.